EE ISP?

Mental Elf · #1 15th April 2015, 22:15

Hi, is anyone on this forum on EE at the moment, someone I know is trying to connect but can't get on they had problems with only the logo loading now nothing loads just a white page, all internet cookies, catche, history been deleted and shut down browser and re-opened but still no luck, was wondering if its a dns issue on EE's end.

flumpsy · #2 15th April 2015, 22:27

Could be stale DNS cache,worth rebooting the router to flush it.

Mental Elf · #3 15th April 2015, 22:57

^ That was my first thought, after the router reboot not even the logo would load.

flumpsy · #4 15th April 2015, 23:04

can they see other websites ok ?

Perhaps give them the IP (if your server supprts that) instead of domain in case it is a DNS problem.

flumpsy · #5 15th April 2015, 23:15

You dont seem to supprot IP access so that wont work

Mental Elf · #6 15th April 2015, 23:21

^ yeah I tried the IP also that was my first call when I thought it might of been a DNS issue! Lol.

other sites seem to be loading fine.

flumpsy · #7 15th April 2015, 23:24

get him to ping the domain ? that will tell you if the dns is working.Perhaps try another browser it may be a browser upgrade doesnt like something ?

Failing that,print it off and post it to him

Caribou · #8 16th April 2015, 00:29

I'm on EE and I couldn't get SAUK to load for most of Tuesday night until very late. Also, yesterday (Wednesday) I had problems with pages taking ages to load, with often just the logo loading. It only seemed to be SAUK that was affected. It seems to have put itself right for the moment for me though.

flumpsy · #9 16th April 2015, 00:30

Sounds like a routing issue inside the EE network.